Since its inception 27 years ago, Ali’s Catering has evolved from a 26-seat sweet shop cafe in Lemont, Illinois to an outstanding food management company, serving hundreds of important clients within a multi-state region. Whether an intimate 50th wedding anniversary dinner party for 20 guests or an elegant corporate reception for 1000 attendees, its divine direction has always been the same: make each event a magnificent adventure for those in attendance by providing delicious food presented within beautiful staging and decorative accents that speak to the occasion being celebrated.
Our Mission and Values
At Ali’s Catering, we believe that food for the body is not enough…there must be nourishment for the soul. From the moment a guest enters a room or takes a seat at the table, our goal is to present an occasion that will leave them truly enthralled by mouthwatering menus, dazzling decor, and superb service…all elements that distinguish us from the ordinary. Our mission is to be extraordinary, each time, every time, giving those we serve a taste of what they have never experienced before. We aspire to be unforgettable.
At Ali’s Catering, we believe that food for the body is not enough…there must be nourishment for the soul. From the moment a guest enters a room or takes a seat at the table, our goal is to present an occasion that will leave them truly enthralled by mouthwatering menus, dazzling decor, and superb service…all elements that distinguish us from the ordinary. Our mission is to be extraordinary, each time, every time, giving those we serve a taste of what they have never experienced before. We aspire to be unforgettable.
We believe in culinary excellence. We believe in outstanding customer service. We believe in following the RATER model to achieve both.
The five key areas on which we focus are:
RELIABILITY
ASSURANCE
TANGIBLES
EMPATHY
RESPONSIVENESS
Our ability to provide the service we have promised consistently, accurately, and on time.
The knowledge, skills, and credibility of our staff; and their ability to use this expertise to inspire trust and confidence in what they deliver.
The physical evidence of the service we provide. These include our food and beverage, equipment and staging, professional wait staff and industry partners, and all forms of written communication.
The relationships between our team and our customers, our team and our preferred purveyors, and within our organizational structure itself.
Our ability to provide a quick, high-quality product or service to our customers, regardless of lead time. Our ability to return all forms of communication within a reasonable time.
Our Dedication to Customer Service
We believe in culinary excellence. We believe in outstanding customer service. We believe in following the RATER model to achieve both.
The five key areas on which we focus are:
RELIABILITY
Our ability to provide the service we have promised consistently, accurately, and on time.
ASSURANCE
The knowledge, skills, and credibility of our staff; and their ability to use this expertise to inspire trust and confidence in what they deliver.
TANGIBLES
The physical evidence of the service we provide. These include our food and beverage, equipment and staging, professional wait staff and industry partners, and all forms of written communication.
EMPATHY
The relationships between our team and our customers, our team and our preferred purveyors, and within our organizational structure itself.
RESPONSIVENESS
Our ability to provide a quick, high-quality product or service to our customers, regardless of lead time. Our ability to return all forms of communication within a reasonable time.